Does Avocent offer various service programs including 24/7 support?
We will offer our standard customer service at no charge, which is M-F 8:00AM – 7:00PM EDT, please call 800-275-3500 ext. 322 for assistance. Q: What is the warranty program on the CPS? A: The CPS is covered by the standard one-year warranty. For warranty information please visit www.avocent.com/warranty. Q: What form of authentication and security does the CPS support? A: The initial release of the CPS supports username and password security. Authentication information is not encrypted. Maximum security can be achieved by using the CPS within a Private Virtual Network or on a secured network segment. Follow-on releases of the CPS and VCONSOLE will be provided with support for encrypted Telnet sessions over SSL. Q: What optional accessories are there available for the CPS? A: There are several cables, modular adapters and a rack mount shelf available for the CPS. These options are sold separately. Part numbers for these products will be posted to this site at a later date.
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