Does anyone have a recommendation for a professional, affordable answering service / virtual receptionist?
As a follow-up, despite going with a recommendation from the association that handles answering services, we did not have a good experience. It was one of those $40/mo for a specific number of calls. Problems: – Admin problems (ex. answering the phone incorrectly) – Long wait times for callers – Charges for hang-ups – Rudeness to callers – Misspelled names – Unintelligible messages – Message format that was hard to read The service did the opposite of what was intended: customer care. It cost leads. It damaged existing relationships. We are back to answering our own phones.
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