Does Angies List remove negative reports?
No! There are only three reasons we would ever take down any report: • We find out the report was fraudulently posted • The member who posted the report chooses to remove it. • The report was a successful part of our Complaint Resolution. When a report that has been part of the Complaint Resolution process is successfully resolved, we think it’s only fair that the amended reports carry a grade of at least B—it’s our way of giving the service company or health professional a little extra incentive to finish or fix the issue. If this occurs, the member is always able to repost the entire report with both the problem described and the update. If the problem isn’t resolved, the original report remains untouched. We never, ever, ever remove a negative report for any other reason. Angie’s List retains a respected auditing firm, BPA Worldwide, to check our practices every year to ensure that no preferential treatment is given to anyone—including advertisers.
