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Does AIM operate in different modes?

April 26, 2017aim different modes operate

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Does AIM operate in different modes?

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AIM has three modes of operation: • Standard—The AIM user connects directly to JSS to send incident cases and to receive incident case resolution and intelligence updates. • Partner Controller—In addition to running AIM in standard mode, the partner is able to manage end customer AIMs and determine what information should flow to and from each end customer. This is done with the management of proxy device groups. • End Customer Connected to Partner—The AIM end customer connects to the partner’s AIM, using the partner’s secure URL, and sends and receives information from the partner. The partner determines what information flows from the end customers’ AIM to JSS. End customers run AIM normally, except that they cannot register for JSS alerts and intelligence messages, connect AIM directly to JSS, view AIM service licenses, or view the Technical Support Cases tab in Intelligence Manager.