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Does agenTel keep statistics about the contact center?

April 26, 2017agentel center contact statistics

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Does agenTel keep statistics about the contact center?

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Yes. AgenTels statistics can be viewed in real-time. No processing delay or scheduling is required; they are just a mouse-click away!6 categories of statistical reports are available: • Skill reports • Agent reports • Contact code reports • General reports • Login reports • Custom reports (see agenTel Server SDK) Resulting in over 100 different reports!