Does Aetna have a confidentiality policy concerning race, ethnicity and language?
Yes, Aetna has developed policies and procedures to protect member information, including race, ethnicity and language preference information, against inappropriate use and disclosure. Information that can be linked to an individual member may be used only for the purposes of: • Preventive health, early detection and disease management programs and processes. • Assessment of the Aetna provider networks’ ability to meet race, ethnicity, culture and language communication needs and preferences of our member population. • Quality improvement, management or assessment programs and processes. • Accreditation by the National Committee for Quality Assurance (NCQA) and other accreditation organizations. • Performance measurement and outcomes measurement. • Satisfying state and federal requirements. What will it take to close the racial and ethnic divide in health care quality? Eliminating the divide in health care quality is a challenge of immense complexity. But solutions are gradually becomi
