Does a company have to retain records of customer-supplied product?
Element 4.07 of the ISO Standard, Control of Customer-Supplied Product, states, “The supplier shall establish and maintain documented procedures for verification, storage and maintenance of customer supplied product provided for incorporation into the supplies. Any such product that is lost, damaged or is otherwise unsuitable for use shall be recorded and reported to the customer.” In determining whether the supplier or customer is responsible for retaining calibration records of customer supplied product or owned equipment, Element 4.03, Contract Review, of the Standard needs to be studied. If there is a clear statement, in writing, between the supplier and the customer, regarding which party is responsible for customer-supplied product or owned equipment, then that document is the indicator of which party needs to maintain said records. If there is no written or defined document outlining which party is clearly responsible for the calibration, maintenance and/or record keeping of cus
