Do you use the IT Infrastructure Library, CobIT, or the Balanced Scorecard?
GC: We’ve tied use of the Balanced Scorecards in with our Six Sigma gold deployment that we used in the beginning of the IT modernization. We’re now working on integrating CobIT into some of our process maturity initiatives with Six Sigma. We’ve pretty much standardized on a plan for using CobIT for the next few years. We have a little bit more work to do on our tactical action plan. Some of the business units have become very advanced CobIT users. We used the Lean manufacturing philosophy of Shigeo Shingo for one assessment we went through. In some cases, we’ve gone from silver to gold; in other areas, we’re at the basic level moving to bronze. We’re working aggressively on having a standard implementation methodology and assessment methodology for driving our maturity. Over the next 24 months, we will get the horses all lined up and get the enterprise on the same level footing. EL: What kind of certification levels do you have in place? GC: Right now we have two Six Sigma black belts
