Do you think the Fukunagas’ leadership styles play a big role in setting the tone for this organization?
Absolutely, but I think Mark and Eric would be extremely embarrassed if this article comes out and it’s about them, because that’s just not the way they are. With that said, Mark and Eric have made a huge positive change to the organization. It’s their management style; it’s their personalities. They’re also very good about saying, “This is your area, you know more about it, so make the decision and get on with it.” So, not micromanaging, empowering people to make decisions, delegating and pushing decision-making down, being tolerant of mistakes. They have a very supportive management style. They’re two of the reasons that Servco is such a good company. They’re such low-key people; they’re just so humble. You know, Mark goes fishing with our technicians sometimes and Erik has been in this business a long time and he goes out and talks to a lot of the employees and customers. Also, when we get involved in the community, which we’re encouraged to do, whether it’s your child’s soccer leag
