Do you offer carrier-class voice calls with Quality of Service (QoS)?
Yes. We have invested in an NGN interconnect as recommended by Ofcom (see 3.100). Unlike many companies offering VoIP services – where the calls are contended over the public internet before reaching the main telecoms switches of companies like Gamma Telecom, BT and the mobile operators – our calls are prioritised by being VLAN-routed over fibre-optic links meaning there is no contention on voice calls. Whilst the service is a modern digital IP voice service with all the benefits this brings, our residential end user experience is similar to when they were on legacy TDM networks i.e. we have dialtone, 1571, 1471, call waiting etc. Between our equipment in the local exchange or street cabinet, and the residential end user, the standard service is analogue. Users can upgrade to digital and use VoIP phones if desired. Like our business users with true VoIP phones, they may need to make Quality of Service (QoS) rules in their router to prioritise voice traffic over data traffic where the b
