Do we need to have dedicated resource from our company to coordinate and receive the work from Nyaasas offsite/ offshore location?
It depends on the type of process being outsourced. Certain processes that are outsourced may not require any dedicated resources whatsoever except for data delivery and acceptance. For some processes that are co-sourced may require your resources in a limited manner. In either case, one thing that can be achieved is process efficiency. Initially you need to educate Nyaasa’s team about your internal working process and you need to answer the questions from the offsite/ offshore team. Once you and Nyaasa’s team are comfortable in their working relationship, then from that point onwards all you need to do is send the work and verify to make sure the quality of the work exceeds your expectations. If and when needed Nyaasa’s offsite/ offshore team will contact you for questions and clarifications.
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