Do users automatically receive online accounts even though they will not use them?
Many banks automatically provide online account access for all their account holders, even if those account holders don’t need to access their accounts online. Maybe these customers don’t have Internet access, don’t want to bother with learning how to use it, or don’t trust their bank’s security. Providing access that is not used can be dangerous because it results in unattended online accounts and many users who are not even aware that they have even have online accounts. Password Management Can users easily change their own passwords? If you don’t make it easy for users to change their passwords, they are less likely to do so. Changing passwords should be an obvious and convenient feature of any authentication system. One thing you can do for users when their password gets old is to put a small reminder at the top of the page, including a link to change their password. Are users required to re-authenticate before and after changing a password? When you allow users to change their pas
