Do unused retainer hours roll over for the next month?
We do roll over unused retainer hours for our clients. Upon receipt of the next month’s retainer payment, the account is issued a credit for any unused retainer hours for the previous month. Is a retainer required? No, a retainer is not required. However, our retainer packages offer lower rates based on the number of monthly hours required. How do we track our time? We use TimeTrax, a software that is designed to act like a timer with task lists to be sure you will be invoiced only for the work performed. How do we charge? Our rates vary depending on the nature of the project, if the client is on a retainer and other factors. The more hours that the client commits to in a retainer, the better the hourly rate. How are we billed? Clients are billed via email or fax on a monthly basis, either on the 1st or 15th of the month. Your invoice will include a detailed explanation of all services provided and the actual time it took to complete such tasks. When is payment due? Payment is due upon
