Do the support operators have to be all in one location? Can they work outside the office?
No, you can have some support operators in North America, some in India or Ireland to take advantage of the difference in labor cost. Your operators do not necessarily have to work in the office, they can telecommute and work from home if permissible by your company’s policy. All they need to do is to login with their user ID provided by HelpSwitch for your company.
Related Questions
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