Do the revised standards improve customer satisfaction?
The quality management system described in the new standard is based on quality management principles that include the process approach and customer focus. The adoption of these principles should provide customers with a higher level of confidence that the product meets their needs and increases their satisfaction.
The quality management system described in the revised standard is based on quality management principles that include the process approach and customer focus. The adoption of these principles should provide customers with a higher level of confidence that the product meets their needs and increases their satisfaction.
