Do the carriers have any problem with the indirect channel?
No, quite the opposite. For the past several years, carriers and service providers have come to embrace the indirect channel. They realize that the relationships the agents have built with customers are much stronger than their direct channel can manage, usually due to the excessive turnover that exists in the direct channel. All carriers have seen a tremendous increase in the percentage of sales coming from the indirect channels and are constantly devoting more and more resources to support and grow this channel.
