Do SWIFT, Telex, Phone, Fax numbers for customers to use remain the same?
SWIFT and Telex are operational and the addresses remain the same. All electronic banking products are operational and working as before. Phone and fax numbers are different and can be found by product category below. We are asking that contact with New York be limited to urgent service-related issues for now. We are open for business. How should customers submit investigations/enquiries? For SWIFT, Telex and EB Link, enquiries should be routed as usual. PRODUCT RELATED QUESTIONS: Cash ?USD Clearing How will a USD draft issued by an Standard Chartered branch drawn on SCB NY be cleared? There is no disruption in the normal clearing mechanisms. How will USD drafts received by Standard Chartered for collection be presented? For cash letters, forward them as usual. For clean collections, send them to 1 Evertrust Plaza. What happened to payments for value September 11th? Almost all payments were processed normally. A small number of items were processed on 12th September 2001. What happened
