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Do SkillSoft and NETg provide technical support for DOE employees?

April 26, 2017DOE employees netg SkillSoft technical support

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Do SkillSoft and NETg provide technical support for DOE employees?

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A. For SkillSoft Technical Support: Yes, SkillSoft technical support is provided to SkillSoft clients. For Third Party LMS programs, first line technical support for end users is the LMS, which in this case is Plateau. (For SkillSoft clients using SkillPort, SkillSoft is the first line technical support contact, which is 1-866 SKIL HELP or email support@skillsoft.com. For NETg Technical Support: Yes, NETg Product Support Analysts and Technical Service Engineers can be contacted for technical assistance on products including troubleshooting, course navigation, and content issues. Support is available 24 hours a day, Monday through Friday at Email: support@netg.com.