Do Quality Systems, such as, Six Sigma inhibit an organization to be Relational Oriented?
Not necessarily, in fact these programs can actually support the process. The key is to understand that these programs are a tool and not necessarily a means by themselves. These tools can be used to facilitate the design process by building in checks and balances between the strategic planning and implementation processes. How does an Organization develop a Relational Oriented mindset? The obvious place to start is at the top of the organization. The CEO and the Executive Management team need to have the ability to develop a corporate vision that anticipates the future and to articulate it into a corporate strategy that can be implemented within the organization. The strategy needs to be designed in a way that it can be executed by the management team. The management team must also be proactive. Thus accountability must be built into the process. Accountability however is a two way street. It’s not just working smarter not harder. The Executive team must provide the passion and the to
