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Do Prospects, Customers understand the value of Vendors time?

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Do Prospects, Customers understand the value of Vendors time?

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I have experienced myself and heard complaints from other professionals who work on customer facing functions that prospects or customers ignore/don’t understand or appreciate the time spent on follow-ups, coordination and facilitation. In a scenario where everyone’s tasks/performance/results are measured even in hours/days/weeks/months, the vendors also should understand and help in improving the collective productivity. You can share your views and opinion on this, Thanks!

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