Do OGC propose to embrace both V2 and V3?
No. OGC expects a transition from V2 to V3. V3 builds on V2, so the way users should view it is as an opportunity to enhance their practices. As we have always said, ITIL® is a framework and should be customised to each organisation’s needs, so we would expect a user’s view of the new ITIL® to be dependent on his current priorities for improvement.
