Do most contact centres offer low paying, low skilled, dead-end jobs?
On the contrary, the reality today is that salaries, benefits, and schedules are competitive, the work can be challenging and complex, and quite often employees are learning and using leading edge technologies to interact with the corporation’s customers. The increase in skill sets required has grown in concert with the rising demands and expectations of customers, the implementation of new, advanced technologies, and the diversity of services and business operations deployed in a contact centre environment. The notion of using call centres to perform one task- providing basic information, has been replaced by contact centres that recognize the need for multi-skilled individuals who have chosen the contact centre industry as a career.
