Do mid-sized outsourcing suppliers in India have different challenges?
We have to come up with a way to differentiate ourselves. We have to develop capabilities that distinguish us from our competitors. And then we have to deliver even better. But we do have an advantage, too. Our customers want to add a mid-size company to their supplier list because they find the larger suppliers are unable to give them the attention they want. We can be their mid-sized provider. Q: What about start-ups? A: They have to differentiate too. They have to have a unique solution that solves a big problem. If they don’t, they will be overlooked. Q: What is L&T’s differentiator? A: We came from business and found our way to IT. We have strong domain expertise in financial services, manufacturing, and energy petrochemicals. Our parent company is known for engineering and construction. It builds refineries and petrochemical plants. In fact, the engineers — both mechanical and electrical — are now a large part of the IT company. Few IT companies have that capability. Second, spec
