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Do Indian inbound call centers follow quality assurance standards?

April 26, 2017call centers Follow inbound indian quality assurance Standards

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Posted

Do Indian inbound call centers follow quality assurance standards?

2 Answers

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Mike Wilson Posted

Well, it’s very tricky question to answer because I know several indian companies personally who don’t follow the quality standards but than are companies like SunTec Web Services who not only meet the quality standards but has set a benchmark for others to follow.

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Call centers in India understand the need to comply with international standards and are committed to quality in a rapidly changing global business environment. They aim to meet ISO 9001:2000 compliance standards in processes and delivery.