Do I need to send the box, manuals, disks and power adapter when returning a product to WideBand?
Yes, please include everything that came with the product when you return it. When the product is shipped back to you, the accessories will be, also. Who is responsible for shipping? To WideBand: The customer is responsible for shipping the defective unit to WideBand, including: brokerage, taxes, customs, and duties incurred. From WideBand: For products that are under warranty: • Continental United States and Canada – WideBand will ship the replacement unit to you by UPS ground. If you want to expedite shipping, you will be responsible for the expedited shipping charge and will be asked to provide a credit card or a shipper’s account number for the expedited shipping charge. • All Others – All other customers are responsible to pay the return shipping charge, including: brokerage, taxes, customs, and duties incurred. You will be asked to provide a credit card or a shipper’s account number for the return shipping charges. For products that are not under warranty: • The customer is respo
