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Do I need to re-activate my cable modem using any software from Virgin Media as opposed to the AOL Broadband Installer that I originally used to install my broadband service?

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Do I need to re-activate my cable modem using any software from Virgin Media as opposed to the AOL Broadband Installer that I originally used to install my broadband service?

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No. The migration process should be seamless to you. However, Virgin media has set-up a dedicated telephone number for support. So if you experience any problems please contact us on 0845 045 0953.

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