Do I need to provide a serial number and Engineer Failure Analysis (EFA) number to schedule a return online?
If you have requested Engineer Failure Analysis (EFA), enter both the EFA number and the serial number. In all other circumstances, the serial number is optional. However, Cisco recommends customers enter device serial numbers for their own return records. • Is it possible to change the pickup time once the shipment is scheduled? No. Please cancel the original pickup and reschedule a pickup using the Cisco POWR tool. To cancel a pickup, please re-enter the RMA number and click the “cancel” button. If you are not able to cancel the original pickup, contact the Asset Recovery team at 408 526 7284/1800 800 1180 ext. 67284, or e-mail asset-recovery@cisco.com • Who should I contact if the carrier does not pick up scheduled RMA? Please contact the Cisco Asset Recovery team at 408 526-7284 / 1 800 800-1180 ext. 67284 or e-mail asset-recovery@cisco.com. Cisco will contact the carrier to reschedule a pickup. Shipping • What if I can’t print the shipping label? Please contact the Cisco Asset Rec
