Do I need to download some Removal Tools if I have installed Kingsoft AntiVirus 9?
No. Removal tools are only used to handle some specific viruses or their variants. However, Kingsoft AntiVirus 9 is able to scan for all these viruses. 7. Why does my WORD program still encounter an error after I have cleared the WORD macro viruses? The error still exists even after reinstalling OFFICE. It is possible that some WORD macro viruses have damaged the Normal.dot template. The file Normal.dot will be always kept on the system, and this is the reason why the WORD program also doesn’t work after reinstalling. Therefore, we recommend you to close WORD after clearing all the viruses, then find the template on your system and delete it. The next time you start WORD, it will create a new template.
