Do I need to back up my music files before sending my iPod to iResQ?
If you are able to back up your music files, then you definitely should do so. iResQ is not responsible for lost music files. • Should I include items like earphones, chargers and cables with my iPod? Generally no. However, if you are experiencing a charging problem or a problem that you think is related to another item, please include it. • Once you diagnose the problem with my iPod, am I obligated to pay for the repair? No. If you decide not to have your iPod repaired, we’ll send it back to you in the iBox. There will be no charges other than the orignal shipping charge. We also buy iPods to salvage parts from, so if you don’t want to invest in the repair costs, it’s possible that we may be interested in purchasing your defective iPod. Ask the Technician who contacts you for additional details. • How long do I have to decide if I want my iPod repaired? Once we receive your iPod, we will contact you with a repair quote and you will have up to 90 days to approve or decline your repair.
