Do I need a customers Onyen and password to work on their Iron Mountain account (Version 8.x)?
If your technician account has the “Access User Data” permission, then you can perform tasks as the customer, without their Onyen login information. The only task that you can not do is register their account. If you login to Support Center and search for any customer via their last name or account number, you will find their account. On the right hand side there should be a link to Access User’s Online Account. With this link you can access their installer and their files. While this is a security issue, all access is logged on the Iron Mountain server. Most departmental admins already have access to customer information via Active Directory or similar tools as well. If a customer is concerned with unauthorized access, they should password protect the individual documents. When installing the software or using the customer’s software, you may be prompted for the Onyen password. Technicians may choose the Advanced option, which will allow them to login with their own credentials to per
