Do I have to help HP troubleshoot in order to receive a replacement drive under warranty?
Yes, the HP StorageWorks Division “Global Limited Warranty and Technical Support Guidelines” state that in order for HP to provide the best possible support and service during the Limited Warranty period, you will be required to “Cooperate with HP in attempting to resolve the problem over the telephone. This may involve performing routine diagnostic procedures…” This also includes performing any additional tasks as defined within each of the warranty services offered by HP, Including Care Packs! Click here to view the HP Terms & Conditions (http://h18006.www1.hp.com/products/storageworks/warranty.html) .
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