Do How long will take for my phone line to be activated? Approximately 10 days from the date of order.
Does an engineer need to visit my house or premises? It is not usual for an engineer to be need on site as the activation is done remotely. Engineer visits would only be required if you were converting an ISDN line to ADSL or having an extra line installed or a technical problem occurred that required an engineer on site. Once I have placed the order how will I know my line is active? Once you have placed an order with us you will receive an acknowledgement via email. We will then update you with the progress of your order via email. After we receive your order a line test is carried out to see if your line has the necessary requirements. The results are confirmed via email to the address you provided during sign up. What is the next step once activation is confirmed? You will need to purchase an ADSL modem or ADSL router. This can be done when ordering your service. The equipment will be despatched to you a few days before the activation.
