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Do government agencies have to provide assistive services for people with visual or hearing disabilities?

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Do government agencies have to provide assistive services for people with visual or hearing disabilities?

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Government agencies have to accommodate service users with disabilities, to the point of undue hardship. This means that in most cases government agencies must provide assistive services, although providing such services on demand might constitute undue hardship, particularly in rural locations. For more information about accommodation and undue hardship, see the interpretive bulletin Duty to accommodate.

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