Do factory production metaphors such as capacity utilization help people to understand KM?
All it takes is a fractional amount of improvement or knowledge flow to make a significant contribution to the overall rate of intellectual capital utilization. Capacity utilization comes from operations research and has a 100-year history. We know that if a factory is working at less than 80 percent capacity utilization, it will have a challenge maintaining its profitability. The way you increase capacity utilization in the factory is by reducing bottlenecks. My research shows you can have a bunch of different bottlenecks for knowledge flow in an organization. Some bottlenecks are technologicalnot every employee has access to e-mail and not every employee works in the same building, so by virtue of physical distance I have a difficult time in sharing with everybody. A bottleneck for multinational corporations is languageif you dont speak every language or have an interpreter, you cant share your notes with every other employee in the organization. Another issue is if an organization h
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