Do DPSS workers have telephone hours?
GAIN (Welfare-to-Work) Services workers do not have telephone hours. CalWORKs Eligibility Workers have telephone hours but only for taking calls from participants – they don’t apply to other department or agency staff. When calling/leaving a message, identify yourself and indicate you are calling from DCFS. 3. When a parent or relative caregiver is referred to DPSS to apply for benefits and has been “pre-screened” as potentially eligible for CalWORKs using the 5122 Screening Tool, how quickly should they expect to complete the intake process and begin receiving assistance? By bringing their 5122 referral form with them along with any necessary documentation to the appropriate CalWORKs District Office marked on the form, their application will be treated as an “immediate need” situation. The parent or relative caregiver must also remember to ask to speak with a “Customer Service Representative” when they arrive at the reception desk and show their 5122 form to indicate they have been pr
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