Do consumers use the Service Contracts they buy?
Absolutely. Consumers use their Service Contracts regularly for not just the obvious — repairs and malfunctions, but for technical assistance as well. Many “one-time users” become “repeat users.” Once you experience the ease of replacing a product “on the spot” rather than waiting six weeks for it to be repaired, or once you avoid a costly and unexpected repair bill, it’s easy to see how valuable motor vehicle Service Contracts are.
