Do certain eligibility and underwriting guidelines need to be met?
Yes. To offer our programs to a broad spectrum of customers and keep the programs competitive, we must establish specific eligibility requirements. These ensure that the majority of customers will qualify while minimizing the company’s exposure to those with a worse-than-average loss history. Is The Hartford’s service to policyholders monitored? Yes. Management and staff review all aspects of service delivered to Hartford customers. This includes actual monitoring of phone calls and reviews of service performance statistics and results, to ensure that The Hartford continues to live up to its commitment of excellent service to its customers.
