Do both – Au Pair and Family – have to be Premium Members in order to be able to contact each other directly?
No. It’s sufficient if either the family or the au pair is a Premium Member. Can I contact an Au Pair or a Family directly without being a Premium Member? Yes. You just have to wait until a family or an au pair who has already become a Premium Member contacts you directly. Then you can make all other arrangements directly with this au pair of family. A note for families: Most families are Premium Members (and only few au pairs) so we recommend that you become a Premium Member, too.