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Do all staff who are in contact with customers have the authority and empowerment to resolve customer problems?

April 26, 2017authority contact customer customers Empowerment problems resolve staff

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Do all staff who are in contact with customers have the authority and empowerment to resolve customer problems?

1 Answer

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A Managing the points of contact with our customers is the single most important company success factor. All our customers are confident that any problems they have will be speedily resolved and they will be kept fully informed, preferably by the person they initially contacted.