Do all Hawthorn Suites hotels have rooms suitable for travelers with disabilities?
Hawthorn Suites is committed to ensuring that our hotel guests with disabilities and special needs receive the best possible service and accommodations and experience an enjoyable stay. That commitment starts with establishing brand-standard prototypical room designs that meet all Americans with Disabilities Act (ADA)-compliance guidelines and ensuring that all Hawthorn Suites hotels feature a designated number of rooms that are available for travelers with disabilities. Hawthorn Suites also offers Opening Doors® training for disability etiquette to all associates at every one of our hotels. The Opening Doors program teaches hospitality employees how to be sensitive, friendly and helpful to travelers with disabilities and also teaches practical service skills encompassing customer relations, hotel operational procedures, emergency and safety considerations, and an awareness of “people first” terminology.
