Do all EEA countries take the same approach to supervision as the FSA (that is, a complaints-led approach)?
It is up to each member state to determine their approach to supervision. We have chosen to take an approach that we believe is proportionate in view of our assessment that there are no significant market failures in this area. Supervision is therefore initially on a complaints-led basis. This may change depending on our ongoing assessment of the risks posed to our regulatory objectives by the payment services market.