Direct Debit issues – extra month rent taken from my account?
Having worked for a building society and being a “renter”, I can have a bash at answering this. Because you didn’t cancel the instruction does not mean you are not protected. If this was a direct debit (make sure because sometimes and more usually a standing order is used – and theres a difference), You are protected by the Direct Debit Guarantee, this basically states that if a mistake occurs then the people who called for the money (in this case your landlord) are responsible for paying it back. but also the people who sent your money have to protect you through a direct debit indemnity, though this usually has to be done within a week or so of the payment If its a standing order you should have cancelled it but you can still get the money back if you can show that your lease had ended and the money was still paid out. Either way your landlord owes you the money and I would start writing letter to him (or the agency) informing of your decision to apply to the small claims court for y
