Did the recruiter explain the job description, work schedule, general compensation structure, and benefits information to the candidates?
If a telephone screening or recruiter interview is a part of your hiring process, good recruiters will use this time not only to evaluate the candidate, but also to go over the most important details about the position and company. Other recruiters will ask a candidate to prepare before a screening by conducting some research about the company, and then more effectively use their time by filling in the gaps with all of the information about the position that isn’t available online. For call center positions or those with unique work schedules, candidates sometimes fail to fully grasp requirements such as evening or weekend work, mandatory attendance for training, or lack of flexibility in scheduling (which is sometimes required due to childcare or class schedules for those continuing their education). The more clearly these things are explained on the front side of the hiring process, the better your retention will be because there will be no surprises for your new hires. Did the recru
