Did the list member confirm the registered email signup?
If the list member does not have an Exchange account, then list email will go to the registered email address instead. Anyone on campus can “register” an official email address at KU using a web page, but it’s a two-step process. Occasionally, people skip the second step, and the email is never properly registered. Result: Person doesn’t get included in Distribution Lists. Solution: Re-register the desired email address on the Online Services web page. Soon after, the user will receive an email at that address asking them to confirm the registration. If the user does not receive this email, the email address probably wasn’t entered correctly. When the confirmation email is received, the user should reply to that email, and make sure that the text of the confirmation message is included in the reply. There is a code number in the email message that our system uses to identify this email registration. Once the reply to the confirmation has been received, the email is well and truly regis
