Did salesman Chris “Fort” Knoxs tactics cross the line?
Visit the interactive version of this case and add your opinion. “You’ve got to be kidding me, Sam,” Jeremy sputtered. “Chris brought in the single biggest piece of business we’ve won here in more than two years. He’s our top performer! He broke that logjam with Armadillo! He was absolutely brilliant!” From the window of his 10th-floor office at Specialty Fleet Services, sales vice president Jeremy Silva spied two of the bright yellow repair trucks of Armadillo Gas & Power a block away, flanking a rectangular gash in South Polk near the old Paramount building. Getting Armadillo’s lucrative fleet-management business had been a long, hard slog. Had it not been for the fiendishly clever machinations of sales ninja Christopher Knox (known as “Fort” to his colleagues, because of his golden touch), SFS would still be trying to dent Armadillo’s famously resistant armor. And now, to Jeremy’s amazement, human resources vice president Samantha Williams was informing him that she wanted to reprim
