Did Cerners associates receive special training for the Y2K event?
Cerner associates respond to our clients needs promptly and effectively, without regard to special events. Cerner adopted more aggressive call management procedures for the Y2K event, and all our associates are sensitive to the nature of the change from 1999 to 2000. The extensive training Cerner offers its associates throughout the year equips them to deal with any questions or concerns from our clients.