Did Carphone Warehouse do the dirty on Orange?
After a rollercoaster couple of weeks, an interesting footnote has been added to the saga of Orange attempting to change their out-of-bundle call charges, but ultimately backing down after so many customers took the opportunity to cancel their contract. There are now reports on industry websites that suggest Orange customers weren’t the only ones to take advantage of the situation; third party retailers, including Carphone Warehouse, are said to have turned the loophole to their advantage to boost their own sales figures. According to Mobile News: “…a number of retail staff in retailers such as Carphone Warehouse have been using this as a way of getting customers to cancel existing contracts, and then re-signing them to a new contract on a different network. Thus giving the sales person an extra new contract to their sales target and the customer a brand new handset. One Carphone Warehouse staffer said: “I had a call from another store telling us we could cancel Orange contracts and it
