Describe the inquiry and ordering process?
– The customer sends in an email inquiry with as much information as possible about their project. – We reply with a ballpark price if there is enough information to do a quote. – If the price is in the customer’s budget, then we will move forward with providing some samples and drawings for the project. -We generally ship small wood samples and cross sections for free to a customer upon request. We hesitate to send out to much, though, until the customer has spoken with us and we both understand the project well. If the customer would like larger samples, we can send out scaled down replicas of the door with a small deposit; this deposit is refunded minus shipping if the sample is returned. -We provide a final estimate for the whole job. This price is fixed except for shipping charges. If the customer makes changes to the order they may be charged for the changes proportional to the amount of time and materials used by us to accommodate this change. – If everybody agrees on the specif
