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Deposits for Reservations in Advance – A Guest has made a Reservation, then sends a deposit. What do we do?

April 26, 2017deposit deposits guest reservation reservations

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Deposits for Reservations in Advance – A Guest has made a Reservation, then sends a deposit. What do we do?

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Find the reservation, click the 4 dots next to Guest name and enter deposit details. This information is stored in Guest History, and will be used to send out the deposit confirmation letter if you have one. Then post a Payment choosing Advance Deposit as the Payment Type – this will then be recorded in the days banking total. The reservation will now show a negative balance until the person checks in and the advanced deposit moves from the advanced deposit ledger to the in-house guest ledger.