crew resource management (CRM) in aviation emerge and evolve?
Dr. Jack Barker: Before the advent of CRM, we thought that all you had to do was train the crews how to do their individual jobs. It was all about the technical training. When we realized that the most technically proficient crews with the best constructed and maintained aircraft were still crashing airplanes, we realized that there was some other aspect to getting the mission done. The idea evolved, in the late 1970s, that some crew behaviors needed to be improved. At that time, we started training crews together, teaching them how to communicate most effectively and how to maximize their available resources. RW: How is it different when you’re training, for example, an astronaut crew who will always work with each other, versus team training for commercial pilots and other personnel, who are going to be working with different people on virtually every flight? JB: That question—of “fixed” versus “formed” teams—comes up in both aviation and health care. A fixed team stays together for
